Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
Where are Simuero pieces manufactured?
Every piece is designed and handcrafted in our local workshop in Valencia, Spain, ensuring that each item is unique and maintains the highest quality standards.
What materials do you use for your jewelry?
We primarily work with high-quality 18k gold-plated recycled silver and solid gold, often incorporating natural gemstones that may vary slightly in shape and color.
How long does shipping take?
Since many of our pieces are made to order to avoid overproduction, please allow 5-10 business days for production plus 2-5 days for international express shipping.
Can I return or exchange my order?
Yes, we accept returns and exchanges within 14 days of delivery, provided the jewelry is in its original condition and packaging. Please note that custom or engraved pieces are final sale.
How do I find my ring size?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend choosing the larger size for the most comfortable fit.
How should I care for my Simuero jewelry?
To maintain the luster of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in its original pouch when not in use and clean gently with a soft cloth.